Faulty Success Page
If the NIST Watchguard desktop link is going directly to the success page URL: fbnist.paragonde.com:4100/success.shtml, please follow the following steps to remedy the issue.
- Navigate to the desktop location of the NIST Watchguard shortcut.
- Right click on the shortcut and select “Properties”.
- In the properties panel, under the Web Document tab, you should see a URL: field with the default link for the shortcut.
- Likely, you will see this path ending in “../success.shtml” and this is the reason for the wrong browser page being displayed.
- Remove the page routing information so that the link is: https://fbnist.paragonde.com:4100/
If you are using a NIST Watchguard shortcut found in the bookmarks bar and the link is going directly to the success page, please follow these steps to remedy the issue.
- Google Chrome
- Right click on the shortcut in the bookmarks bar.
- Select Edit… from the list of options.
- In the Edit bookmark interface, you will likely see the URL path ending in “../success.shtml” and this is the reason for the wrong page being displayed.
- Remove the page routing information so that the link is: https://fbnist.paragonde.com:4100/
- Click the Save button to remember the changes.
- Microsoft Edge
- Right click on the shortcut in the favorites bar.
- Select Edit from the list of options.
- In the Edit favorite interface, you will likely see the URL path ending in “../success.shtml” and this is the reason for the wrong page being displayed.
- Remove the page routing information so that the link is: https://fbnist.paragonde.com:4100/
- Click the Save button to remember the changes.
Not having the page routing information at the end of the shortcut path will allow the backend logic of the page to determine for you if the logon page or the success page is needed to display based on if you are actually authenticated or not at the time of clicking the link.
If you are still having issues with the links and faulty logins, please contact Paragons IT Support Team for further assistance.
If you are Paragons IT Support Team, Good luck.